Offer support through the channels of communication your customers rely on most, and make it easy for customers to figure out how to contact you. Convenient: Customers want to be able to get in touch with a customer service representative through whichever channel is the most convenient for them.The more knowledge they have, the more competent they become. To be competent, a customer support professional must have a strong knowledge of the company and its products, as well as the power to fix the customer’s problems. Competent: Consumers have identified competency as the element that plays the biggest role in a good customer experience.
Instead of thinking of service as a cost, consider it an opportunity to earn your customer’s business all over again. Personalized interactions greatly improve customer service and let customers know that your company cares about them and their problems. Personalized: Good customer service always starts with a human touch.These factors have the biggest influence on the customer experience. There are four key principles of good customer service: It's personalized, competent, convenient, and proactive.
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